Our Policy

APPOINTMENTS

We are an appointment-only Med Spa. It is encouraged that you book your next appointment prior to leaving the Med Spa so we can accommodate your schedule. All services require a credit card to hold the appointment. No appointments will be held without a valid credit card on file. Failure to cancel outside of 24 hours will result in loss of your booking deposit or 90% of the service charged to the card on file.

**We ask you to kindly confirm your appointment through automated text or via phone. If your appointment is not confirmed and we are unable to reach you, your appointment will be canceled. 

CANCELLATION/LATE POLICY

Cancellations and requests to reschedule require 24 hours notice. Appointments that are canceled within 24 hours or are missed will incur one of the following:

  •  A cancellation fee of 90% of the service price

  •  A service deducted from an existing package

  •  Appointment deposit to be forfeited

*Late arrivals may experience a shortened service. If you arrive 15 mins after the start of your appointment time, your deposit may be forfeited.

At times it is necessary to cancel or change an appointment. Please notify us at least 24 hours in advance. Late arrivals may experience a shortened service. 

PAYMENTS

We accept credit/debit cards (American Express, Visa, MasterCard & Discover), CareCredit, or cash. No personal checks. A processing fee of 4% will be applied to all card transactions. A 5% fee applies to all CareCredit transactions. For your convenience, you may avoid fees by paying with Cash or debit card. 

All services & package purchases are non-refundable. Store credit for unopened products within 30 days of purchase.

Please note that all prices are subject to change at any time without prior notice.

GIFT CARDS

Gift Cards are available for purchase at the front desk and online and do not expire. 

HOURS

Monday & Friday 9am – 6pm
Tuesday-Thursday 9am-7pm
Saturday 9am – 5pm
Closed Sunday

CHILDREN

Due to the nature of our business, it is simply unsafe to allow children at our Med Spa. We apologize for any inconvenience this may cause & appreciate your understanding. 

MAINTAINING THE LH MED SPA ENVIRONMENT

For your safety, no outside visitors are permitted in our treatment rooms (i.e., infants, pets, friends, family etc.). 

GRATUITIES

LH Med Spa does not accept gratuities on credit cards. Cash or Venmo only please. Thank you for your understanding.

NO PERIOD POLICY

LH Med Spa specialists will NOT perform bikini treatments on any menstruating client.

Generally, it is best to get a bikini treatment at least one week before or after your period. In addition to the obvious hygiene safety issue for both client & specialist, the closer you get to your actual period, the more sensitive your body becomes. So be nice to your body & avoid scheduling your appointment on those ultra-sensitive days!

RETURNS

LH Med Spa gladly accepts unopened product returns on most merchandise for store credit within 30 business days of the purchase date. Without exception, we will not accept returns on products that are opened. Please return the item immediately upon deciding that you do not want the product.

View Our Services

LH Lean Product Unboxing

How do you give yourself a subcutaneous shot

LH Lean Program Journey

Screening Process:

In-State (NJ ONLY) Screening Process:

  1. Submit the Patient Inquiry Form

  2. Fax or email a copy of your driver’s license and insurance card (front & back) to lhlean@lhmedspa.com or (973) 735-2645.

  3. A required TSH/thyroid panel and CMP/Comprehensive Metabolic Panel will be ordered by one of our Nurse Practitioners.

    1. These panels can be ordered to Labcorp, Quest OR you can schedule a convenient appointment at our Madison office to have your blood drawn. ($50 draw fee applies)

  4. No insurance?

    1. You may purchase a panel out-of-pocket without an e-script through Labcorp Link

CMP https://www.ondemand.labcorp.com/lab-tests/comprehensive-metabolic-panel

TSH https://www.ondemand.labcorp.com/lab-tests/thyroid-stimulating-hormone-tsh-test

  1. The inquiry form and  labs are reviewed by our APN within 3-5 business days

  2. You will receive an email from LH Lean admin with your candidacy for the LH Lean Program.

Out Of State Screening Process:

  1. Submit the Patient Inquiry Form

  2. Fax or email the required labs (below) and a copy of your driver’s license to lhlean@lhmedspa.com or (973)735-2645.

    1. Required labs: A TSH/thyroid panel and CMP/Comprehensive Metabolic Panel that has been drawn in the last 6 months.

  3. Don’t have recent lab work? Contact your primary provider to request labs.

    1. You may also purchase a panel out-of-pocket without an e-script through Labcorp Link

CMP https://www.ondemand.labcorp.com/lab-tests/comprehensive-metabolic-panel

TSH https://www.ondemand.labcorp.com/lab-tests/thyroid-stimulating-hormone-tsh-test

  1. The inquiry form and labs are reviewed by our APN within 3-5 business days

  2. You will receive an email from LH Lean admin with your candidacy for the LH Lean Program.

Consultation Process:
  • Candidates are scheduled for a 30-minute consultation with an APN to begin a trial period of 4 weeks.
    • Consultation: $125
    • 4 week trial period: $600
  • Consultations consist of a history & physical, body composition analysis, description of the program, and administration of your first injection.
  • Payment for the 4 week trial period will be reconciled at the conclusion of your consultation.
Program Continuation:
  • After the 4-week trial period, you will receive a 12-week supply throughout your journey to mitigate shipping costs and gaps in care.
    • There is a 7-10 day turnaround time from Rx submission to arrival of medication.
    • A Fed-Ex shipping notification will arrive via email 24 hours prior to delivery
  • Medication cannot be returned to the pharmacy; therefore, it is non-refundable.
  • The flexibility of LH Lean allows for the following options:
    • Visit us weekly to discuss symptoms, progress, dosing, and receive your injection from an APN or RN
    • Self-administer your medication weekly at home using dosage guidance from our medical staff
    • Visit us monthly at LH to allow medical staff to draw up your medication for storage at your personal home to allow for self-administration
  • You will meet with an APN in-person or via telehealth on a monthly basis to discuss dosing, symptoms, progress, and treatment recommendations.
    • It is recommended that you visit LH to use our complimentary InBody analysis device during your monthly follow-ups.
  • A comprehensive metabolic panel (CMP) is required every 6 months while participating in the LH Lean Program to evaluate blood sugar, kidney function, electrolytes, and liver function.

**PLEASE COMMUNICATE ANY ELECTIVE OR PLANNED PROCEDURES/SURGERIES TO THE MEDICAL STAFF DURING YOUR VISIT. PER THE AMERICAN SOCIETY OF ANESTHESIOLOGISTS, IT IS RECOMMENDED THAT YOU PAUSE SEMAGLUTIDE INJECTIONS 2 WEEKS PRIOR TO RECEIVING ANESTHESIA.**

Ending Treatment:
  • Many patients remain on a maintenance dose for weeks to months prior to ending treatment.
  • Each dosing plan is customized to each patient’s goals and tolerance
  • It is NOT recommended that you cease treatment without medical guidance, which will include a recommended “weaning off” schedule.
  • Treatment conclusion may occur over a 4, 8, or 12-week period. Allow our medical staff to make recommendations based on your current dosing, timeline, and tolerance.
  • An End-of-Program check-in with an APN will provide guidance for weaning off, maintenance while off the medication, and potential for restarting the program in the future, if desired.

Have concerns throughout the program?