Our Policy

APPOINTMENTS

We recommend that you book your next appointment prior to leaving our medical spa so we can be sure to accommodate your requests. All services require a credit card to hold the appointment. Failure to cancel within 24 hours will result in a full-service charge. If you’re late for your appointment, your service will end at its regularly scheduled time. We recommend you arrive 10 minutes prior to your appointment without any eye makeup.

**We ask you always confirm your appointment through automated text or via phone call, if your appointment is not confirmed
within 24 hours we will call you to confirm, if there is still no confirmation your appointment will be canceled. 

CANCELLATION/LATE POLICY

At times it is necessary to cancel or change an appointment. Please notify us at least 24 hours in advance. Late arrivals may experience a shortened service. Appointments who do not provide at least 24-hour notice for a cancellation will be charged a full service. All services require a credit card to hold the appointment. Failure to cancel within 24 hours will result in a full-service charge.

PAYMENTS

A processing fee of 3% will be applied when using Credit Cards for Payment. For your convenience, customers may avoid fees by paying with Cash. We accept Visa, MasterCard, Amex, and Discover.

 

GIFT CARDS

Gift Cards are available for purchase at the front desk or online by clicking here. We accept Visa, MasterCard and, Discover.

HOURS

Monday – Thursday 9am – 7pm
Friday 9am – 6pm
Saturday 9am – 5pm
Sunday Closed until after Labor Day

CHILDREN

Due to the intimate space, we cannot accommodate the needs of children. We are preserving the atmosphere we believe is so important to every client who enters our boutique.

MAINTAINING THE LH SPA & REJUVENATION ENVIRONMENT

For your safety, no outside visitors of any shape/size are permitted in treatment rooms (i.e., infants, pets, boy/girlfriends, etc.). If you do plan to bring a visitor with you, please make certain to have another companion to chaperone them (for children under 12) while you are in a treatment. Lash House is a cell-phone free zone, kindly take your calls outside to avoid disrupting other clients.

GRATUITIES

LH Spa & Rejuvenation does not accept gratuities on credit cards. Thank you for your understanding

NO PERIOD POLICY

Lash House Specialists will NOT perform bikini treatments on any menstruating client.

Generally, it is best to get a bikini treatment at least one week before or after your period. In addition to the obvious hygiene safety issue for both client & specialist, the closer you get to your actual period, the more sensitive your body becomes. So be nice to your body & avoid scheduling your appointment on those ultra-sensitive days!

RETURNS

LH Spa & Rejuvenation gladly accepts returns on most merchandise for store credit within 10 business days of the DELIVERY date. Without exception, we will not accept returns on products that are more than 20% consumed; studies have shown that allergic reactions usually occur while using the first 5% of the product. Please return the item immediately upon deciding that you do not want the product. We regret that we do not refund original shipping costs with the return. At LH Spa & Rejuvenation, we give store credit for your returns, no money back. 

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LH Lean Program Journey

Screening Process:

In-State (NJ ONLY) Screening Process:

  1. Submit the Patient Inquiry Form

  2. Fax or email a copy of your driver’s license and insurance card (front & back) to lhlean@lhmedspa.com or (973) 735-2645.

  3. A required TSH/thyroid panel and CMP/Comprehensive Metabolic Panel will be ordered by one of our Nurse Practitioners.

    1. These panels can be ordered to Labcorp, Quest OR you can schedule a convenient appointment at our Madison office to have your blood drawn. ($50 draw fee applies)

  4. No insurance?

    1. You may purchase a panel out-of-pocket without an e-script through Labcorp Link

CMP https://www.ondemand.labcorp.com/lab-tests/comprehensive-metabolic-panel

TSH https://www.ondemand.labcorp.com/lab-tests/thyroid-stimulating-hormone-tsh-test

  1. The inquiry form and  labs are reviewed by our APN within 3-5 business days

  2. You will receive an email from LH Lean admin with your candidacy for the LH Lean Program.

Out Of State Screening Process:

  1. Submit the Patient Inquiry Form

  2. Fax or email the required labs (below) and a copy of your driver’s license to lhlean@lhmedspa.com or (973)735-2645.

    1. Required labs: A TSH/thyroid panel and CMP/Comprehensive Metabolic Panel that has been drawn in the last 6 months.

  3. Don’t have recent lab work? Contact your primary provider to request labs.

    1. You may also purchase a panel out-of-pocket without an e-script through Labcorp Link

CMP https://www.ondemand.labcorp.com/lab-tests/comprehensive-metabolic-panel

TSH https://www.ondemand.labcorp.com/lab-tests/thyroid-stimulating-hormone-tsh-test

  1. The inquiry form and labs are reviewed by our APN within 3-5 business days

  2. You will receive an email from LH Lean admin with your candidacy for the LH Lean Program.

Consultation Process:
  • Candidates are scheduled for a 30-minute consultation with an APN to begin a trial period of 4 weeks.
    • Consultation: $125
    • 4 week trial period: $600
  • Consultations consist of a history & physical, body composition analysis, description of the program, and administration of your first injection.
  • Payment for the 4 week trial period will be reconciled at the conclusion of your consultation.
Program Continuation:
  • After the 4-week trial period, you will receive a 12-week supply throughout your journey to mitigate shipping costs and gaps in care.
    • There is a 7-10 day turnaround time from Rx submission to arrival of medication.
    • A Fed-Ex shipping notification will arrive via email 24 hours prior to delivery
  • Medication cannot be returned to the pharmacy; therefore, it is non-refundable.
  • The flexibility of LH Lean allows for the following options:
    • Visit us weekly to discuss symptoms, progress, dosing, and receive your injection from an APN or RN
    • Self-administer your medication weekly at home using dosage guidance from our medical staff
    • Visit us monthly at LH to allow medical staff to draw up your medication for storage at your personal home to allow for self-administration
  • You will meet with an APN in-person or via telehealth on a monthly basis to discuss dosing, symptoms, progress, and treatment recommendations.
    • It is recommended that you visit LH to use our complimentary InBody analysis device during your monthly follow-ups.
  • A comprehensive metabolic panel (CMP) is required every 6 months while participating in the LH Lean Program to evaluate blood sugar, kidney function, electrolytes, and liver function.

**PLEASE COMMUNICATE ANY ELECTIVE OR PLANNED PROCEDURES/SURGERIES TO THE MEDICAL STAFF DURING YOUR VISIT. PER THE AMERICAN SOCIETY OF ANESTHESIOLOGISTS, IT IS RECOMMENDED THAT YOU PAUSE SEMAGLUTIDE INJECTIONS 2 WEEKS PRIOR TO RECEIVING ANESTHESIA.**

Ending Treatment:
  • Many patients remain on a maintenance dose for weeks to months prior to ending treatment.
  • Each dosing plan is customized to each patient’s goals and tolerance
  • It is NOT recommended that you cease treatment without medical guidance, which will include a recommended “weaning off” schedule.
  • Treatment conclusion may occur over a 4, 8, or 12-week period. Allow our medical staff to make recommendations based on your current dosing, timeline, and tolerance.
  • An End-of-Program check-in with an APN will provide guidance for weaning off, maintenance while off the medication, and potential for restarting the program in the future, if desired.

Have concerns throughout the program?